Take Back Control of How Our Building is Managed
We’ve chosen to initiate the Right to Manage (RTM) process because the value of service we’re receiving simply isn’t good enough. Service charges rise every year, yet issues go unfixed, communication is poor, and there’s no transparency in how decisions are made. As residents, we deserve better.
By pursuing RTM, we as leaseholders gain the legal right to take control of how our building is managed. This doesn’t mean self-managing — instead, it allows us to appoint a professional managing agent on our terms, with clear service-level targets, cost transparency, and regular communication built into their contract.
Why RTM matters
Real accountability — contractors and managing agents answer to us, not the freeholder.
Value for money — service charges spent efficiently, with full transparency.
Higher standards — timely maintenance, proper cleaning, and improved upkeep of our shared spaces.
A better home environment — a well-kept building we can all be proud of, where service charges deliver genuine value.
How it works
We’re fortunate to have the support of Richard Delaney from HAUS Block Management, an experienced RTM project manager, guiding us through the process on a no-win, no-fee basis. The final cost is £95 + VAT per flat, with nothing payable upfront — costs will be recovered through the service charge. Compared to the long-term savings and improvements, this is a modest investment.
Once we reach 50% membership, the RTM process typically takes around five months.
Join us
If any of this resonates with you, please confirm your interest in joining the RTM company. Together, we can secure the future of our building: well maintained, effectively managed, transparent in costs, and a great place to live.
You can find more details on the FAQs page.